Facility Management - Part 3: Guidance on quality in Facility Management
This European Standard provides a guideline how to measure, achieve and improve quality in FM. It gives complementary guidelines to EN ISO 9000, EN ISO 9001 and EN 15221-2 within the framework of EN 15221-1. The standard provides a link into management methods and management theories. This European Standard is applicable to: FM in public and private organizations; client organization and service provider relationships; full range of facility products or facility services; both types of service providers in FM (internal and external); all types of working environments (e.g. industrial, commercial, administration, military, healthcare etc.). This European Standard is applicable to business services (not consumer oriented). This European Standard does not: replace the quality management systems of the client organization; provide standard forms: for performance and quality management systems (delivering a quality management system); for defining requirements; for a measurement tool; for service level; apply to the certification of the quality system of Facility Management (covered by EN ISO 9001).
ΚΩΔΙΚΟΣ ΠΡΟΪΟΝΤΟΣ:
CYS EN 15221-3:2011
This European Standard provides a guideline how to measure, achieve and improve quality in FM. It gives complementary guidelines to EN ISO 9000, EN ISO 9001 and EN 15221-2 within the framework of EN 15221-1. The standard provides a link into management methods and management theories. This European Standard is applicable to: FM in public and private organizations; client organization and service provider relationships; full range of facility products or facility services; both types of service providers in FM (internal and external); all types of working environments (e.g. industrial, commercial, administration, military, healthcare etc.). This European Standard is applicable to business services (not consumer oriented). This European Standard does not: replace the quality management systems of the client organization; provide standard forms: for performance and quality management systems (delivering a quality management system); for defining requirements; for a measurement tool; for service level; apply to the certification of the quality system of Facility Management (covered by EN ISO 9001).
